SAS Adegas Travel — adegas-terroirs.com

Personal Data Protection

Privacy Policy & Customer Data Processing

Article 1 — Data Controller

The data controller responsible for the processing of personal data collected on the website adegas-terroirs.com is:

SAS Adegas Travel

Contact: bonjour@adegas-terroirs.com

Website hosting: O2Switch — Chemin des Pardiaux, 63000 Clermont-Ferrand, France.

Article 2 — Data Collected

As part of its online sales activity for wines, spirits and artisanal products, SAS Adegas Travel collects the following personal data:

–       Identification data: last name, first name

–       Contact data: email address, phone number (if provided)

–       Delivery data: full postal address

–       Browsing data: IP address, session cookies, browsing preferences

–       Newsletter subscription: email address and communication preferences

 

Data marked as mandatory during checkout or registration is required to process your request. All other fields are optional.

Article 3 — Purposes of Processing

Your personal data is collected and processed for the following purposes:

–       Order processing and tracking: management of purchases, invoicing, delivery and after-sales service

–       Customer relationship management: responses to enquiries and complaints

–       Newsletter delivery: news, offers, product selections — only with your explicit consent

–       Website improvement: anonymised analysis of browsing statistics

–       Legal compliance: retention of invoicing data in accordance with accounting and tax obligations

Article 4 — Legal Basis for Processing

The processing of your data is based on the following legal grounds, in accordance with the General Data Protection Regulation (GDPR — EU 2016/679):

–       Performance of a contract: order processing and delivery management

–       Consent: newsletter subscription (withdrawable at any time)

–       Legitimate interest: improvement of our services and website security

–       Legal obligation: retention of invoices and accounting documents

Article 5 — Data Retention

Your data is retained for the following periods:

–       Customer data (orders): 10 years from the close of the relevant accounting period (legal obligation)

–       Contact data and customer account: 3 years from the last purchase or last contact

–       Newsletter data: until unsubscription or for 3 years without any email opening, whichever comes first

–       Browsing data (cookies): 13 months maximum

 

At the end of these periods, your data is deleted or anonymised.

Article 6 — Data Recipients

Your personal data is intended solely for SAS Adegas Travel and is neither sold nor rented to third parties. It may be shared with the following subcontractors, strictly within the scope of their duties:

–       Hosting provider: O2Switch (France)

–       Newsletter sending tool: GDPR-compliant third-party provider (Brevo and Mailjet)

–       Carriers: only the data necessary for delivery

–       Accounting: accountant or accounting software, within the scope of legal obligations

 

These subcontractors act on the instructions of SAS Adegas Travel and are bound by contractual confidentiality commitments.

Article 7 — Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

–       Right of access: obtain a copy of the data held about you

–       Right to rectification: correct inaccurate or incomplete data

–       Right to erasure: request the deletion of your data ("right to be forgotten")

–       Right to restriction: temporarily restrict the processing of your data

–       Right to data portability: receive your data in a structured, machine-readable format

–       Right to object: object to processing, particularly for direct marketing purposes

–       Right to withdraw consent: unsubscribe from the newsletter at any time via the link included in every email

 

To exercise these rights, please send your request by email to: bonjour@adegas-terroirs.com. A response will be provided within a maximum of 30 days.

If your complaint remains unresolved, you may lodge a complaint with the CNIL — Commission Nationale de l'Informatique et des Libertés (www.cnil.fr), or with the data protection authority in your country of residence.

Article 8 — Cookies

The adegas-terroirs.com website uses cookies to ensure its proper functioning and to improve your experience. The cookies used are:

–       Essential cookies: necessary for the website to function (basket, session, security) — do not require consent

–       Analytical cookies: anonymised audience measurement — subject to your consent

–       Preference cookies: remembering your browsing choices

 

You may manage or refuse cookies at any time via your browser settings or the cookie management banner on the website. Refusing non-essential cookies does not affect access to the main features of the site.

Article 9 — Data Security

SAS Adegas Travel implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of your personal data, including: encryption of data in transit (HTTPS/TLS protocol), restricted access to data by authorised personnel only, and secure hosting with O2Switch (infrastructure based in France).

Article 10 — Policy Updates

SAS Adegas Travel reserves the right to amend this privacy policy at any time, in particular to comply with changes in legislation. The update date shown in the header of this document is authoritative. In the event of a material change, registered newsletter subscribers will be notified by email.